Leadership: All situational? How to reduce “people problems”
How many times have you heard someone say “this job would be so easy if it weren’t for the people”? How many times have you said or thought it yourself? One thing I’ve found during my career is that...
View ArticleCustomer Service from a Website?
As an online print provider you would think we wouldn’t have a ton of interaction with our customers, but we do—countless phone calls and emails are the norm here. PrintingForLess.com started out...
View Article3 Tips for Smart Hiring
How many of you fell in love and asked your future spouse to marry you all in the span of 45 minutes? I would venture to guess not many. For those who have, congratulations–you are rare. So my question...
View ArticleExecution: The secret to a long and happy business life?
Last week we installed the single biggest and most complex systems change in the history of PrintingForLess.com, revamping some of the very core of our internal systems. The change represented well...
View ArticleIt’s the Jobs, Stupid.
I work in a small town in Montana that has struggled for years to solve the problem of “economic development.” It seems like everyone wants to talk about the issue as if it is something you can...
View ArticleAssisting Hands Assist Each Other
I had the pleasure recently of participating in the annual retreat for one of Printingforless.com’s customers, the Assisting Hands Franchise system. Each year franchisees from all over the country...
View ArticleThree Keys to Hiring the Best at Any Size
Almost every small to medium sized has focused a great deal of energy lately on just staying in business. Recessions, layoffs and health care seem to dominate every discussion. However, things are...
View ArticlePFL Customer Project Showcase: A (true) Fishing Tale…
Derek DeYoung is passionate about two things: painting and fishing. And with this brochure from PFL, he was able to capture his love of those two things with a printed piece that not only gives people...
View ArticleCustomer Service is a sound investment
Last week I went to a workshop in Billings, MT featuring John DiJulius and his 10 Commandments of World Class Customer Service. As much as I would like to think that PFL does a great job in this area,...
View Article21st Century Sales is Old School
I’ve been focusing a lot on sales and sales training lately and sales in the 21st Century is full of old school techniques where face-to-face is back and a hand-shake-is-bond mentality is more than...
View ArticleEmployee Engagement Problems? The Key: Access
In today’s economy, you have either been directly affected by a Reduction in Force (RIF) or know someone who has been. Leaders of organizations, both large and small, who have had to make those tough...
View ArticleTeamwork: The low-cost investment that pays big
I’m a teamwork kind of guy. I’ll readily admit that I really have to work hard to stay focused and on task if I have to work completely alone on a project. Having a group I can trust and seek …...
View ArticleEmployee Training — An investment, not an expense
I remember a job from years ago where the training consisted of me filling out some paperwork, skimming a manual, a quick pep-talk from the boss and then getting thrown in, to “learn as I go.” That was...
View ArticleMarketing a Good Cause
While we print and mail a ton of postcards for our customers, we typically don’t get to see the results our customers generate from their marketing efforts. So it was especially good to hear back from...
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